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FREQUENTLY ASKED QUESTIONS

Do you have a minimum order?

Answer: No, we do not have a minimum order. We suggest that you allow us to assist you in any manner you may need. No matter how big or small the party, we strive to make your party perfect.

How far in advance should I begin planning and reserving rentals?

Answer: For large events such as weddings we suggest that you reserve your order as soon as possible. Anywhere from 6 months to 1 year in advance would be the best, considering the notion that somethings may change. However, we are more than open to helping you
decided once we have sat down and gone over everything.

What is required to place an order?

Answer: We will require your name, address, phone number, a valid drivers license orgovernment issued ID, and a major credit card. If you do not have a credit card, then we will require a cash deposit equal to the replacement value of the equipment rented. The deposit will be returned upon collection of items rented.

Where will the rented equipment be left?

Answer: Depending on the type of order made, equipment may be left in a designated area under the supervision of the individual who has signed for the rented equipment.

Will your representatives set up and take down the equipment?

Answer: If the customer has paid the additional set up fee then yes, the representatives will set up and take down the equipment. However, if the fee has not been paid our representatives will only deliver the equipment to the designated address.

I would like to visit your showroom, what are you hours?

Answer: We are available Monday – Friday from 10:00 AM to 5:00 PM and Saturdays from 10:00 AM to 2:00 PM. Please contact us by email or by phone before stopping by as we have many deliveries to take care of and we want to make sure that all of your needs are taken care of.

What happens if items are damaged or lost?

Answer: The rented equipment is the customers responsibility at all times. Please be sure that all equipment is secure when not in use and protected from weather at all times. The customer will be charged the replacement cost for damaged or missing items, including
boxes, crates, and carts.

Do you require a deposit when placing an order? If so, how much?

Answer: At the time of placing an order we will require the customer to place a minimum of 20% of the final balance.

Is the deposit refundable?

Answer: We require a notice of 2 weeks prior to the day of the event to be able to refund the deposit.

What is your cancellation or rain policy?

Answer: All cancellations require a 48 hour notice (prior to the date of service, not of event). Cancellations made with less than a 48 hour notice are subject to a 50% restocking fee. Cancellations at a time of delivery will be subject to a 75% restocking fee and once items have been unloaded, no refund will be issued. In case of rain, we will negotiate terms to move items to a following day as long as it is within 30 calendar days. 

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