Privacy Policy | All Occasion Rentals

Last Updated: May 7, 2026

How All Occasion Rentals collects, uses, protects, and manages customer information when you request quotes, schedule deliveries, or communicate with us about event rentals across Corona, the Inland Empire, and Southern California. Your privacy is important to us — this page explains exactly what we do with your information and the choices you have.

Quick Summary

• We do not sell your personal information — ever.
• We use your information only to support your rentals, quotes, scheduling, and customer service.
• You can opt out of SMS messaging anytime by replying STOP.
• All payments are processed by secure, PCI-compliant third-party providers — we never store your full card number.
• California residents have full CCPA privacy rights (see Section 9 below).

1. Information We Collect

When you interact with All Occasion Rentals — through our website, by phone, by email, by text, or in person — we collect only the information needed to serve you:

• Contact information — name, email, phone number, mailing/billing address.
• Quote request information — event date, guest count, venue, items of interest, preferred contact method.
• Event information — delivery address, setup site details, on-site contact name.
• Payment and billing information — handled by our PCI-compliant payment processors; we do not store full card numbers on our systems.
• Device and browser data — IP address, browser type, operating system, referrer URL.
• Website usage data — pages visited, time on page, items viewed, form submissions.

2. How We Use Your Information

We use your information for legitimate business purposes only:

• Responding to quote requests and inquiries
• Confirming reservations and scheduling deliveries and pickups
• Coordinating event setup and breakdown logistics
• Customer support before, during, and after your event
• SMS updates about your specific rental order, delivery window, or service question
• Occasional marketing communications (you may opt out anytime)
• Improving our website, services, and product offering
• Advertising analytics and remarketing on platforms you already use

3. SMS / Text Messaging Policy

All Occasion Rentals uses SMS to communicate with customers about quotes, orders, scheduling, deliveries, and customer service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

SMS opt-in information and phone numbers are never sold, rented, or shared with third parties for marketing purposes. Carrier messaging providers (e.g., 8x8) are the only third parties that process this data, and only for the purpose of sending the messages you requested.

Program details:

• Message frequency varies based on your interaction with our business (typically 1–10 messages per active rental).
• Message and data rates may apply from your wireless carrier.
• Reply STOP at any time to unsubscribe from SMS messages.
• Reply HELP at any time for assistance, or call us at (951) 277-8242.
• Consent to receive SMS messages is not a condition of any purchase.

By providing your phone number on a quote, contact, or order form — or by signing a rental agreement — you consent to receive SMS messages from All Occasion Rentals on the topics listed above. You can withdraw consent at any time by replying STOP, calling us, or emailing service@all-occasion-rentals.com.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, understand visitor behavior, and improve advertising relevance:

• Google Analytics — aggregated traffic and behavior reporting
• Google Ads — conversion tracking and remarketing audiences
• Meta (Facebook/Instagram) Pixel — conversion tracking and remarketing audiences
• Shopify built-in tracking tools — cart abandonment, customer accounts, order analytics
• Remarketing cookies — to show relevant All Occasion Rentals ads on other websites you visit

Most browsers let you block or delete cookies in your settings. Blocking cookies may limit some site features (e.g., the cart).

5. How We Share Information

We do not sell your personal information to anyone, ever. We share information only with service providers necessary to operate our business:

• Payment processors (e.g., Shopify Payments, Stripe) — to charge approved amounts
• SMS messaging carriers (e.g., 8x8) — only to deliver SMS messages you requested
• Email service providers — only to deliver emails you requested
• Delivery and logistics personnel — only the address and on-site contact details needed for your event
• Government or law enforcement — only when legally required by valid court order or subpoena

6. Payment Security

Online payments are processed by secure, PCI-DSS compliant third-party processors. We do not see, store, or have access to your full card number. We employ reasonable administrative, technical, and physical safeguards to protect the information we do store, including encryption in transit (HTTPS), restricted-access systems, and least-privilege account permissions for staff.

7. Data Retention

We retain customer information only as long as necessary for the purposes described above and for legitimate accounting, tax, and legal recordkeeping. Quote and rental records are typically retained for seven (7) years. SMS opt-in records are retained while your subscription is active and for a reasonable period after to demonstrate compliance.

8. Children's Privacy

Our services are intended for adults planning events. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it promptly.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you.
• Access a copy of your personal information.
• Delete your personal information, subject to legal exceptions.
• Correct inaccurate information we hold about you.
• Opt out of any sale or sharing of personal information (note: we do not sell or share for cross-context behavioral advertising).
• Limit the use of sensitive personal information.
• Non-discrimination — we will not deny service or change pricing because you exercised a privacy right.

To exercise any of these rights, email service@all-occasion-rentals.com with the subject line "California Privacy Request" or call (951) 277-8242. We will respond within 45 days.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by updating this page; your continued use of the site after changes constitutes acceptance of the updated policy.

Related Information

• Terms & Conditions
• Contact Us
• Request a Quote
• Refund Policy